Terms of Service

These terms govern the use of Sanad AI's services, including the chat assistant, the dashboard and the menu link.

1. The service

We provide businesses with an assistant that answers their customers on messaging channels and takes orders and bookings, with a dashboard to manage them. The scope of the service and its fees are agreed with each business.

2. The business's responsibilities

• The accuracy of the menu, prices, delivery areas, opening hours and other information it adds.
• Fulfilling confirmed orders and bookings, and following up on payments.
• Following Meta's and WhatsApp's policies and the applicable laws in dealing with its customers.
• Keeping its dashboard login details confidential.

3. Limits of the assistant

The assistant relies on the information the business provides and can occasionally make mistakes. Prices and totals are calculated from the business's data, and decisions such as confirming transfers, discounts or refunds remain with the business.

4. Acceptable use

The service may not be used to send spam or misleading messages, or for any activity that breaks the law or Meta's policies.

5. Data

We process data as described in our Privacy Policy.

6. Interruptions and termination

The service may be interrupted for maintenance or for reasons outside our control, such as outages of messaging providers. Either party may end the service by notifying the other.

7. Limitation of liability

We are not liable for indirect losses arising from use of the service, and our liability is in all cases limited to the fees paid for the month in which the issue occurred.

8. Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

9. Contact

info@sanad-ai.tech — +20 101 000 5470